Dailyso accepts eligible returns for kitchen cutting boards according to the conditions below. This policy explains the return window, product condition requirements, return method, refund timing, exchanges, and product-specific exclusions.
Return Window and Accepted Return Types
Dailyso accepts return requests within 30 days after delivery for defective and non-defective products. Product condition: new only. Returned items must be unused, clean, dry, free of food residue, free of knife marks, and returned with original packaging and included components when possible.
Return Method, Label, and Fees
Return method: by mail. Return label: included in the package, free. Restocking fees: No cost. No restocking fee applies to approved returns. Customers should repackage boards securely so corners, edges, surfaces, and any non-slip feet or included pieces are protected during return transit.
Return Address
Return address: 12850 W State Road 84 Lot 15-2 Davie, 33325 United States.
Condition Notes for Kitchen Boards
Items that have been used for food prep, washed in a way that warps or stains the board, cut with knives, exposed to strong odors, scratched after delivery, missing pieces from a set, or returned without protective packaging may not qualify for a refund. Returned products must remain in new condition so material, edges, groove, handle area, surface finish, and set quantity can be inspected accurately.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what was ordered, email care@dailyso.shop before mailing it back. Include the order number, item name, a short description of the issue, photos of the board or set, close photos of any crack, chip, warped area, or missing part, and photos of the package if shipping damage is visible.
How to Start a Return
To begin a return, send care@dailyso.shop the order number, customer name, item name, reason for return, and supporting photos when applicable. Returns that arrive without order identification may take longer to process. Do not send used food-contact items without contacting support first.
Refund Timing
Approved refunds are issued to the original payment method after the return is received and inspected. Refund processing time: 10 days after approval. Banks, card issuers, and payment providers may require additional time to post funds to the account.
Exchanges and Cancellations
Accept exchanges for eligible items when inventory is available. If the requested material, board size, or set style is unavailable, the customer may return the eligible item and place a new order. Orders may be cancelled only before fulfillment begins. Once an order is packed or shipped, the return process applies.